First Response - Emergency Medical Services

What To Do If You Need Our Emergency Services


The Time to Respond Can Vary and It will depend on the number of services we have at the moment when you call, how acute, serious, or severe every emergency is.

Please:

  • SPEAK SLOWLY
  • TELL US YOUR NAME AND AGE.
  • TELL US EXACTLY WHERE YOU ARE, WE NEED YOUR ADDRES AT THAT MOMENT.
  • BE CLEAR AND SPECIFY WHAT YOUR SYMPTOMS ARE AND WHEN DID IT START.
  • TELL US IF YOU CAN´T MOVE, WALK, THINK OR BREATH PROPERLY.
  • IF YOU TRAVEL ALONE, KEEP HANDY YOUR IDs, PERSONAL DEMOGRAFIC INFORMATION (FAMILY MEMBERS PHONE #S), AND INSURANCE POLICY, YOU MAY NEED IT.
  • KEEP YOUR MEDICAL RECORDS, MEDICATION YOU ARE ON, AND ALLERGIES AVAILABLE TO YOU ALL THE TIME.
The information you give us can save your life.
DON´T BE AFRAID, SINCE THE FIRST MOMENT YOU CALL US WE MONITOR YOUR CALL AND WE WILL ASSIST YOU IMMEDIATELY, WE WILL SEND AN AMBULANCE OR A POLICE OFFICER AND YOU WILL NEVER BE ALONE, OUR STAFF WILL GET YOU AS SOON AS POSSIBLE, KEEP CALM. YOU´LL BE ATTENDED BY HEALTH CARE & EMERGENCY PROFESSIONALS.

VERY IMPORTANT: IF YOU FEEL:

  • Chest discomfort. Most heart attacks involve discomfort in the center of the chest that lasts for more than a few minutes, or goes away and comes back. The discomfort can feel like uncomfortable pressure, squeezing, fullness, or pain.
  • Discomfort in other areas of the upper body. Can include pain or discomfort in one or both arms, the back, neck, jaw, or stomach.
  • Shortness of breath. Often comes along with chest discomfort. But it also can occur before chest discomfort.
  • Other symptoms. May include breaking out in a cold sweat, nausea, or light-headedness.

You could be having a heart attack

The pain is associated with nausea, vomiting, shortness of breath, cold sweats, dizziness or palpitations and the longer it lasts, (over 30 min.) the more likely it has progressed to a heart attack (MI or 'myocardial infarction') with damage or death of heart muscle. Sometimes, particularly in women, the elderly, the diabetic, and with smokers there may be no pain but just the other associated symptoms or a sense of overwhelming fatigue.
TRY TO COUGH STRONG, AND CONTINOUSLY TAKE A DEEP BREATHE EVERY TIME YOU CAN. WE DO HAVE ALL THE TECHNOLOGY AND THE LATEST RESOURCES AND EQUIPMENT TO TRANSPORT, ATTEND AND TO TREAT YOU PROPERLY FROM THE FIRST MOMENT.